Your privacy matters to us. This policy explains how Surveyor Hub UK collects, uses, and protects your personal data in compliance with UK GDPR and Data Protection Act 2018.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Contact Forms: Name, email address, phone number, property details, message content
- Email Signup: Email address
- Surveyor Search: Postcode, property type, survey preferences
- Interactive Tools: Property value, location data (anonymized)
1.2 Automatically Collected Information
- Usage Data: Pages viewed, time spent, click patterns
- Device Information: Browser type, device type, IP address
- Cookies: See our Cookie Policy below
2. How We Use Your Information
We use collected data to:
- ✅ Connect you with RICS-certified surveyors in your area
- ✅ Respond to your inquiries and provide customer support
- ✅ Send requested resources and guides
- ✅ Improve our Website and user experience
- ✅ Send educational content (with your consent)
- ✅ Analyze Website usage and trends
- ✅ Comply with legal obligations
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Email marketing, optional data collection
- Legitimate Interests: Website improvement, fraud prevention
- Contractual Necessity: Fulfilling service requests
- Legal Obligation: Compliance with UK laws
4. Data Sharing
4.1 Surveyors
When you request quotes, we share your contact information and property details with selected RICS-certified surveyors. Surveyors are independent third parties with their own privacy policies.
4.2 Third-Party Services
We use the following services that may access your data:
- HubSpot: Form processing, email marketing (USA-based, Privacy Shield certified)
- Google Analytics: Website analytics (anonymized IP addresses)
- Hosting Provider: Website infrastructure
4.3 We Do NOT:
- ❌ Sell your personal data to third parties
- ❌ Share data for third-party marketing without consent
- ❌ Use data for automated decision-making
5. Data Security
We implement appropriate technical and organizational measures:
- 🔒 SSL/TLS encryption for data transmission
- 🔒 Secure hosting infrastructure
- 🔒 Regular security audits
- 🔒 Access controls and authentication
- 🔒 Data breach procedures compliant with UK GDPR
6. Data Retention
We retain your data for:
- Contact Form Submissions: 2 years or until request removal
- Email Subscribers: Until unsubscribe
- Analytics Data: 26 months (Google Analytics default)
- Legal Records: As required by UK law (typically 6 years)
7. Your Rights Under UK GDPR
You have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Opt-out of marketing communications anytime
To exercise these rights, contact us at: privacy@surveyorhubuk.com
8. Cookie Policy
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our Website.
8.2 Cookies We Use
- Essential Cookies: Required for Website functionality
- Analytics Cookies: Google Analytics (anonymized)
- Marketing Cookies: HubSpot tracking (with consent)
8.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect Website functionality.
9. International Data Transfers
Some service providers (e.g., HubSpot) are based outside the UK. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Privacy Shield certification (where applicable)
- UK GDPR-compliant data processing agreements
10. Children's Privacy
Our Website is not intended for children under 16. We do not knowingly collect data from children. If you believe we've collected data from a child, please contact us immediately.
11. Changes to Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email to subscribers.
12. Contact & Complaints
Data Protection Contact
Email: privacy@surveyorhubuk.com
Address: Surveyor Hub UK, 123 Property Lane, London, EC1A 1BB
Supervisory Authority
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Effective Date: January 1, 2025